Shipping policy

At farrukhzia.com, we are committed to delivering your orders safely and on time. This policy explains how your order is processed, shipped, and delivered.

Order Processing

  • The process of order begins after the customer confirms their order.
  • The typical time frame for order preparation lasts from two to five business days.
  • The company processes orders which customers place on weekends and holidays during the subsequent business day.
  • The company will send you your order when it gets ready for dispatch.

Delivery Time

  • The normal delivery period starts after dispatch and lasts for 12-15 business days.
  • The time required for delivery depends on two factors which are product stock and current operational capacity.
  • Custom-made products and items that require special fabrication will require additional production time, with an estimated shipping time of 2 to 3 weeks.
  • The delivery schedule functions as an estimated time frame which can change because of unforeseen circumstances.

Shipping Charges

  • We provide free shipping on specific orders which we send through our promotional offers.
  • The checkout process will display all shipping fees which customers must pay for their orders.
  • The delivery charges will change according to the size and type of the order.

Order Tracking

  • Once your order is shipped, you may receive tracking details.
  • This allows you to check your delivery status anytime.

Delivery Delays

Delivery delays can occur because of following main reasons which are:

  • High order volume
  • Weather conditions
  • Courier service issues

The company makes every effort to deliver your order to you in the shortest time possible.

Incorrect Address

  • Please make sure your shipping details are correct.
  • The company will not accept responsibility for delivery delays which result from incorrect address information.

Failed Delivery Attempts

  • When delivery attempts fail because of unavailability or incorrect information the order will experience delays or cancellation.
  • You need to either contact us or create a new order in these specific situations.

Damaged or Missing Items

  • If you receive a damaged or incomplete order, contact us within 24–48 hours.
  • We will review the issue and provide a suitable solution.

Contact Us

If you have any questions about shipping or delivery, feel free to contact us through our website.

Phone: +61 426 380 881
Email: support@farrukhzia.com