Refund policy

At Farrukh Zia, we want you to be satisfied with your purchase. This policy explains our rules for returns, exchanges, and refunds.

Return Eligibility

  • You can return a product if it shows damage or defects or if you received the wrong item.
  • The item must be unused, unworn and in its original condition with tags and packaging.
  • Customers must submit return requests during the time period of 2 to 3 days after they receive their order.

The company will reject return requests that do not satisfy all established criteria.

Non-Returnable Items

Certain products become ineligible for return and refund.

The following products are not eligible for return or refund.

  • Customized or made-to-order products.
  • Items bought on sale or discount.
  • Used or damaged items (not caused by us).
  • Customers must verify product details before ordering.

Refund Process

  • The company will start investigating your return request after you send back the product and we finish inspecting it.
  • The company will issue your refund after your request receives approval. Refunds are usually issued through the original payment method or as store credit.
  • The processing time will vary according to the individual circumstances.

Exchange Policy

  • The company allows product exchanges which occur because of size issues or product defects according to our established procedures.
  • The exchange process depends on whether the product is currently in stock.
  • When the product you want is out of stock we will offer you either a refund or store credit.

Damaged or Incorrect Items

  • You must contact our team during the time period of 24 to 48 hours after you receive your damaged or incorrect item.
  • The procedure requires you to submit clear photographs that we will use to verify your claim.
  • We will resolve the issue as quickly as possible.

Late or Missing Refunds

If you have not received your refund:

  • The first step requires you to verify your payment method.
  • The second step requires you to contact your payment provider.
  • The solution requires you to reach out to us for assistance when problems continue to exist.

Shipping for Returns

  • Customers may need to cover return shipping costs unless the issue is from our side.
  • Customers must pay for return shipping expenses because shipping charges remain non-refundable.

Contact Us

If you have any questions about returns or refunds, feel free to contact us through our website.

Phone: +61 426 380 881
Email: support@farrukhzia.com